Return Policy

We want you to feel confident shopping with JORFIN. You may request a return within 30 days of receiving your order.

Return Conditions

For returns under our 30-day policy, items should be unworn apart from trying on, unwashed and undamaged, with original tags attached. Please use the original packaging where possible.

These conditions do not limit your statutory consumer rights.

How to Request a Return

Email support@jorfin.com with your order number and the items you wish to return. We will provide return instructions and the correct return address.

Please contact us before posting your parcel. This process does not make any statutory withdrawal right dependent on our approval.

Return Shipping

For change-of-mind returns, any customer responsibility for return postage must be disclosed before purchase. Necessary return costs for defective, damaged or incorrectly supplied items will be covered by JORFIN in accordance with applicable law.

Refunds & Exchanges

Refunds are issued to the original payment method. For eligible statutory withdrawals, applicable refund deadlines and standard outward-delivery reimbursement rights apply.

Exchanges depend on availability. If an item arrives faulty or incorrect, contact us with your order number and photographs where practical.

Your Consumer Rights

Our 30-day policy is additional to your legal rights, including any applicable 14-day right of withdrawal for EU/EEA online purchases. Your rights concerning faulty goods are unaffected.

Questions? Contact support@jorfin.com.