Shipping Policy
At JORFIN, we want you to know what to expect after placing an order. Below you will find information about shipping charges, dispatch, tracking and delivery support.
1. Shipping Rates
We offer the following standard shipping rates for eligible destinations:
- Orders of €30 or more: Free standard shipping.
- Orders below €30: €9.90 standard shipping.
The free-shipping threshold is calculated using the value of the goods after discounts, excluding shipping charges. Available destinations and the final shipping amount are displayed at checkout before payment.
2. Order Processing & Dispatch
Confirmed orders are dispatched within 24 hours after successful payment.
Dispatch means that your parcel has been handed to the shipping carrier. It does not mean that your order will arrive within 24 hours.
If an issue affects the dispatch of your order, we will contact you using the details provided at checkout.
3. Delivery Times
Delivery time depends on your destination, the shipping service and the carrier’s network. Any estimated delivery timeframe provided for your order is separate from the dispatch period.
Weather, public holidays, customs procedures and carrier disruptions may affect transit times. If your parcel is delayed, please contact us so we can investigate and help resolve the issue. Your applicable rights concerning late delivery remain unaffected.
4. Order Tracking
Where tracking is available, you will receive a shipping confirmation with tracking details after dispatch.
Tracking information may take some time to appear following the carrier’s first scan. If you cannot find your shipping confirmation, check your spam or junk folder before contacting us.
For tracking assistance, email support@jorfin.com with your order number.
5. Delivery Addresses & Order Changes
Please check your name, delivery address and contact information carefully before completing your purchase.
If you notice an error or wish to request a cancellation, contact us as soon as possible. We will try to assist, but changes may no longer be possible once fulfilment or dispatch is underway. This does not affect any applicable statutory cancellation or withdrawal rights.
6. Taxes & Customs Charges
Taxes and duties collected by JORFIN will be identified at checkout before payment.
Depending on the destination and fulfilment arrangements, additional import charges may apply. Any charges payable separately by the customer must be disclosed before purchase. If the treatment of taxes or customs duties is unclear, please contact us before placing your order.
7. Missing, Damaged or Incorrect Deliveries
If your parcel appears lost, arrives damaged, contains an incorrect item or is marked as delivered but has not arrived, please contact us promptly.
Include your order number and a description of the issue. Photographs of the parcel, packaging or affected items are helpful where available. We will investigate and arrange an appropriate resolution in accordance with your applicable consumer rights.
Please retain relevant packaging while a delivery issue is being investigated, where practical.
8. Contact Us
For questions about shipping, tracking or delivery, contact:
JORFIN Customer Care
Email: support@jorfin.com
Website: jorfin.com
Please include your order number when contacting us about an existing purchase.